---
title: "When are refunds excluded?"
description: "Refund exclusions."
url: https://help.finotivefunding.com/en/articles/1000-when-are-refunds-excluded
collection: "Refunds, Cancellations, Scaling & Account Refresh"
updated: 2026-11-04
language: en
---

# When are refunds excluded?

Refund exclusions.

-   Trades have been placed.
    
-   Account objectives were not met.
    
-   The Terms were breached.
    
-   The account was suspended or terminated.
    
-   The trader voluntarily cancelled after service delivery.
    
-   Refund conditions were not met.
    
-   A third-party payment was used.
    
-   An unjustified chargeback was initiated.
    
-   KYC or compliance checks failed.
    
-   There is a negative Account Refresh balance.
    

**Related Terms:** Section 14.5