---
title: "What should I send Support when reporting a technical issue?"
description: "Technical issue evidence checklist."
url: https://help.finotivefunding.com/en/articles/1046-what-should-i-send-support-when-reporting-a-technical-issue
collection: "Reviews, Appeals, Complaints & Support"
updated: 2026-11-06
language: en
---

# What should I send Support when reporting a technical issue?

Technical issue evidence checklist.

-   Registered email address.
    
-   Account number.
    
-   Platform used.
    
-   Screenshots or screen recording.
    
-   Exact error message.
    
-   Trade IDs if relevant.
    
-   Date and time of issue.
    
-   Device, browser, and internet details where relevant.
    
-   What you were trying to do.
    

**Related Terms:** Sections 14.6 and 19.1