---
title: "Where can I get help?"
description: "Explains support routes and escalation."
url: https://help.finotivefunding.com/en/articles/824-where-can-i-get-help
collection: "Getting Started with Finotive Funding"
updated: 2026-11-07
language: en
---

# Where can I get help?

Explains support routes and escalation.

For general questions, account issues, technical issues, payment questions, Reward Payment queries, and help using the Dashboard, contact Support first.

If a matter is not resolved through Support, you may request escalation to complaints@finotivefunding.com. Trading-rule appeals have a separate 48-hour deadline and are limited to clear data, calculation, pricing, or platform-error issues.

-   Support: support@finotivefunding.com
    
-   Complaints escalation: complaints@finotivefunding.com
    
-   Trading-rule appeals must be submitted within 48 hours of the enforcement action unless Finotive allows longer.
    

**Related Terms:** Sections 19.1, 19.2, and 19.3