---
title: "What should I do if a metric is red?"
description: "Practical guidance for red metrics."
url: https://help.finotivefunding.com/en/articles/910-what-should-i-do-if-a-metric-is-red
collection: "Dashboard, Metrics & Rule Visibility"
updated: 2026-11-05
language: en
---

# What should I do if a metric is red?

Practical guidance for red metrics.

Do not panic and do not immediately request a Reward Payment if the metric relates to a recoverable condition. First, read the related FAQ article, check the Dashboard explanation, and understand whether the issue is a real-time breach, a payout-stage condition, or a manual review indicator.

If you are unsure, contact Support before taking further action. Requesting a Reward Payment while a Conditional Strike condition remains active may reduce the Reward Payment to 10% or, if it would be the fifth Strike, close the account.

**Related Terms:** Sections 7.22 and 12.2