If you're experiencing difficulty purchasing another account through your dashboard, there are a few possible reasons:
- Restricted Country: One of the primary reasons could be that you are attempting to open a new account from a country that falls under our restricted list as certain regions are unable to access our services. However, we are constantly looking to expand our reach, so stay tuned for updates and new opportunities!
- Account Limitations: There may be restrictions on the number of accounts you can manage simultaneously. Ensure you are not exceeding the allowed account limit which is super relevant to our maximum capital allocation.
- Technical Difficulties of a Payment Provider: Occasionally, technical glitches or maintenance work might temporarily restrict account purchase access. Similarly, restrictions from your bank could also play a role. To address these issues, checking for any platform maintenance updates or reaching out to support might resolve these problems. If the restrictions seem to stem from your bank, contacting them directly may provide further clarity and assistance.
- Pending Due-Diligence Compliance Checks: Ensure you are meeting all compliance criteria. Some discrepancies or pending due-diligence compliance checks may hinder the ability to open additional accounts.
If you suspect the issue may be related to geographical restrictions or require further assistance, we recommend contacting our support team. They can provide specific guidance based on your circumstances and help clarify any account-related concerns you may have.
