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Frequently Asked Questions

Go to Finotive Funding

How can we help you today?

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Getting Started with Finotive Funding

Start here for a simple overview of Finotive Funding, simulated accounts, the customer journey, Free Trial Accounts, Reward Payments, and where to find help.

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Registering & Account Setup

Help with creating your Finotive profile, account security, one-profile rules, restricted jurisdictions, and account information.

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Choosing the Right Account

Guidance on choosing between Challenge, Pro, Instant Funding Standard, and Instant Funding Lite accounts.

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Purchasing Your Account

Checkout, payment ownership, currencies, promo codes, affiliate codes, fees, and what happens after purchase.

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Trader Agreement, KYC & Verification

Trader Agreement, KYC, Enhanced KYC, Risk or Compliance calls, VPN rules, and verification failures.

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Platform Access & Login Credentials

Where to find trading credentials, MT5, Match-Trader, disabled accounts before KYC, and login troubleshooting.

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Starting to Trade

First trading steps, simulated trading, instruments, trading hours, slippage, spreads, commissions, and platform conditions.

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Dashboard, Metrics & Rule Visibility

How to read the Dashboard, key metrics, Challenge Phase Progression Reports, warnings, red metrics, and manual review visibility.

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Core Risk Rules & Exposure Controls

Daily Drawdown, Maximum Drawdown, Floating Drawdown, Notional Volume, Minimum Profitable Days, weekend holding, and resets.

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Trading Behaviour & Prohibited Strategies

Scalping, HFT, one-sided position concentration, liquidity abuse, news straddling, EAs, trade copiers, coordination, and recovery over-sizing.

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Challenge & Pro Progression

1-Step and 2-Step Challenge and Pro objectives, progressions, Pro benefits, Pro salary, Pro consistency, and downgrades.

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Reward Payments, Reward Splits & Finotive Pay

Reward Payments, payout timing, minimum request amounts, Reward Splits, reductions, Finotive Pay, and taxes.

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Refunds, Cancellations, Scaling & Account Refresh

Refund eligibility, cooling-off requests, account refreshes, account resets, scaling, and allocation limits.

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Rapid Resets

Learn how Rapid Resets work after an eligible Phase 1, Phase 2 or 2-Step Challenge-Funded account ends, including pricing, eligibility, countdown timers, what carries over, refunds and the difference between a Rapid Reset and an Account Refresh.

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Affiliates & Becoming an Affiliate

This section explains how affiliate codes work for customers and how approved partners can join or migrate into the Finotive Affiliate Program, including tiers, commissions, dashboard access, marketing rules, payout timing, and affiliate reward accounts.

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Reviews, Appeals, Complaints & Support

Manual reviews, Risk reviews, Compliance reviews, appeals, complaints, account closures, and support routes.

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Finotive Markets

Learn how eligible Finotive Funding account holders can claim and use the $50 No-Deposit Bonus to trial Finotive Markets.

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LaunchPad

How Finotive Funding's product experimentation programme works, including limited availability, purchase windows, feedback rewards, and what happens after an experiment closes.

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LaunchPad-1: Solo

The rules, trading conditions, evaluation structure, drawdown limits, strike system, and Reward Payment terms for Solo, the FX-only two-phase LaunchPad experiment.