Frequently Asked Questions

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Refunds, Cancellations, Scaling & Account Refresh

Refund eligibility, cooling-off requests, account refreshes, account resets, scaling, and allocation limits.

Are fees refundable?

When can I get a refund on a Challenge account?

When can I get a refund on a Pro account?

Can I get a refund on Instant Funding?

What is the cooling-off policy?

When are refunds excluded?

What is a defective service claim?

What is account scaling?

What are Challenge scaling requirements?

What are Instant Funding scaling requirements?

What are Pro scaling requirements?

What are the account allocation limits?

What happens if I try to bypass allocation limits?

What is an Account Refresh?

Can Finotive refuse a Reset, Refresh, or scaling?