When are refunds excluded?

Refund exclusions.

  • Trades have been placed.

  • Account objectives were not met.

  • The Terms were breached.

  • The account was suspended or terminated.

  • The trader voluntarily cancelled after service delivery.

  • Refund conditions were not met.

  • A third-party payment was used.

  • An unjustified chargeback was initiated.

  • KYC or compliance checks failed.

  • There is a negative Account Refresh balance.

Related Terms: Section 14.5