If the Services are defective due to a technical failure within Finotive’s reasonable control, the trader must notify Finotive within 30 days with evidence. Finotive may remedy the defect by restoring access, correcting the issue, or providing equivalent replacement access.
Technical issues caused by third-party providers, market-like conditions, slippage, latency, connectivity, device issues, platform limitations, or trading losses do not constitute defective services.
Related Terms: Section 14.6
