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Frequently Asked Questions

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Reviews, Appeals, Complaints & Support

Manual reviews, Risk reviews, Compliance reviews, appeals, complaints, account closures, and support routes.

What is a Manual Review?

What happens during a Manual Review?

Why has my account been placed under review?

Can I trade while under review?

How long does a review take?

What is a Risk Review?

What is a Compliance Review?

What is a Hard Breach?

What is a Strike?

What are the Strike categories?

Do Strikes reset?

Can a breach be enforced after a Reward Payment has already been processed?

How do I appeal a trading-rule enforcement action?

How do I contact Support?

How do I make a complaint?

Can Finotive permanently exclude me?

What should I send Support when reporting a technical issue?

Can support or the chatbot override the Terms?