What happens during a Manual Review?

Detailed manual review answer.

During Manual Review, Finotive may restrict account access, place the account in close-only mode, pause Reward Payment processing, request additional information, or require a Risk or Compliance Verification Call.

Being placed under review does not automatically mean a breach has been confirmed. The review is used to assess the available information and make a final decision.

  • The account may be cleared.

  • The account may remain active subject to conditions.

  • A Reward Payment may be approved, delayed, reduced, or rejected.

  • The account may be closed.

  • Unpaid simulated profits may be forfeited.

  • Permanent exclusion may apply in serious cases.

  • Another decision may be made based on the findings.

Related Terms: Section 7.24