Can support or the chatbot override the Terms?

Hierarchy reminder.

No. Support messages, chatbot responses, dashboard tooltips, help centre articles, marketing pages, blog posts, social posts, and archived content are guidance only.

If there is any inconsistency, the Terms prevail. Section 7 prevails over other trader-facing rule explanations for trading rules and account conduct.

Related Terms: Sections 1.6 and 7.1