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Frequently Asked Questions

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Trader Agreement, KYC & Verification

Trader Agreement, KYC, Enhanced KYC, Risk or Compliance calls, VPN rules, and verification failures.

What happens after I purchase?

Why do I need to sign the Trader Agreement?

When do I need to complete KYC?

What does KYC check?

What is Enhanced KYC?

What happens if I fail KYC or Enhanced KYC?

Can I use a VPN, proxy, iCloud Private Relay, or remote desktop?

What is a Compliance or Risk Verification Call?

Can I use an interpreter for a verification call?

Can someone else attend my call or help me with KYC?

Why was my account disabled after purchase?

Can Finotive request KYC after I start trading?

Does completing KYC guarantee a Reward Payment?

What data does Finotive process for verification and monitoring?