Before contacting Support about a payout, check the basic payout requirements and include enough information for Support to investigate quickly.
Minimum withdrawal amount reached.
Required Minimum Profitable Days completed, where applicable.
Post-first-payout cooldown completed, if this is not your first payout.
All open positions closed.
KYC completed.
No active rule condition, red metric, or pending compliance review.
Account number, payout request date, screenshots, and dashboard warnings included in your message.
Related Terms: Sections 7.17, 8.3, 9.3, 10.6, 11.8
