A payout may be pending because KYC, Enhanced KYC, account review, payment checks, trading-rule review, or compliance checks are still being completed.
Payouts may also be delayed if open positions remain, a conditional rule is active, or a breach investigation is pending.
Before contacting Support, check whether the minimum withdrawal, Minimum Profitable Days, cooldown, KYC, open-position, and dashboard metric conditions are satisfied.
Related Terms: Sections 7.13, 11.8, 18.4
