Finotive accounts are simulated, but the environment reflects market-like conditions. This can include positive or negative slippage, variable spreads, latency, order execution delays, market gaps, and weekend reopening effects.
For a technical issue, provide your account number, platform, trade IDs, timestamps, screenshots, error messages, and a clear description of what happened.
Technical issues caused by third-party providers, market conditions, slippage, latency, connectivity, or trading losses are not automatically treated as defective services.
Related Terms: Sections 1.1, 4.6, 4.7, 6.6, 6.7, 6.9, 12.4, 20.3
