For general questions, account issues, technical issues, payment questions, Reward Payment queries, and help using the Dashboard, contact Support first.
If a matter is not resolved through Support, you may request escalation to [email protected]. Trading-rule appeals have a separate 48-hour deadline and are limited to clear data, calculation, pricing, or platform-error issues.
Support: [email protected]
Complaints escalation: [email protected]
Trading-rule appeals must be submitted within 48 hours of the enforcement action unless Finotive allows longer.
Related Terms: Sections 19.1, 19.2, and 19.3
