Sometimes KYC verification may not go through on the first attempt. This is usually because of an issue with the uploaded documents or the automated checks in our verification system. Don’t worry — in most cases it can be resolved quickly.
Common reasons for KYC failure:
Blurry or unclear documents — the system can’t read the ID details.
Expired ID — documents must be valid at the time of submission.
Mismatch — your Finotive account details don’t match your ID.
Duplicate account — the ID has already been used for another Finotive profile.
Liveness check not passed — the face scan didn’t match the ID photo.
What to do next (step-by-step):
Check the reason shown in your Dashboard.
Resubmit: upload a clear, full-frame image of your valid government ID and complete the liveness/face match again.
If it still fails, contact Compliance:
Include: your registered email, full name, a brief description of the issue, and (if possible) screenshots of the error.
Our team will review and respond, and may switch you to Enhanced KYC (which can include proof of address and/or a short video call).
Good to know:
Until KYC is approved and your Trader Agreement is signed, your account will show Trading Disabled.
We use Sumsub for secure, bank-grade verification to keep your data safe and speed up approvals.
In short: check the error, resubmit clear documents, and if needed email compliance@finotivefunding.com with your details and screenshots — most cases are resolved quickly.
