Frequently Asked Questions

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Support & Troubleshooting

Run into a problem? This section shows you where to go for help, how to reset details, and what to expect if something doesn’t look right on your account.

What if KYC verification fails?

How can I dispute a risk decision or payout reduction?

What should I do if my account shows “Trading Disabled”?

What if I have a technical issue with MT5 or the Dashboard?

How do I reset my Dashboard password?

What should I do if my payout hasn’t arrived yet?

How do I contact support?

What is an Investor Password and how do I use it?