This status is automatically applied whenever a key requirement is missing or incomplete.
Common reasons for “Trading Disabled”:
KYC not completed — you must pass identity verification before trading can begin.
Trader Agreement not signed — your account will remain disabled until the contract is signed in your Dashboard.
Compliance hold — rare, but accounts may be disabled temporarily while additional checks are carried out.
Payment issue — if a payment was reversed, disputed, or failed, the account linked to that purchase will be disabled.
Expired Trial account — Trials are limited to 7 days; once expired, trading is permanently disabled.
How to resolve it:
Check your Dashboard notifications — the reason is usually displayed.
Complete any outstanding steps — KYC submission, contract signing, or payment confirmation.
If you’ve already completed everything and your account still shows as disabled, contact support with your:
Registered email
Account ID
Screenshot of the “Trading Disabled” status
Good to know:
In almost all cases, once the missing requirement is completed, your account is reactivated automatically within minutes.
For compliance-related holds, response times depend on the review required, but you will always be contacted by email with instructions.
In short: “Trading Disabled” means a requirement is incomplete or on hold. Check your Dashboard, complete the step, or contact support if you believe it’s an error.
