Our support system combines automation and human expertise to provide fast, accurate answers 24/7.
Ways to contact us:
Live Chat – available directly through the Finotive website and Dashboard for instant assistance.
Discord – join our community and interact with staff and fellow traders in real time.
Email – for more detailed queries or cases requiring attachments, contact support@finotivefunding.com.
AI-powered support:
Our AI chatbot is trained directly on the Finotive Terms & Conditions, Company Handbook, and FAQs.
This means it can answer around 90% of queries instantly with the exact same accuracy and detail you’d expect from our team.
It isn’t a generic bot — it’s built around Finotive’s own ecosystem, so you can rely on it for precise, rule-based answers.
Human support:
For the remaining 10% of cases, a human support agent is always available 24/7 to take over.
Whether it’s account-specific issues, compliance checks, or payout-related questions, our staff will step in and resolve it directly.
Why this matters for traders:
You don’t waste time waiting for a ticket reply — most answers are instant.
When human intervention is needed, you still have guaranteed round-the-clock coverage.
Our hybrid model means you always get speed, accuracy, and accountability in one place.
In short: Contact us anytime through Live Chat, Discord, or email. Our AI chatbot — trained on Finotive’s full handbook and terms — handles 90% of issues instantly, while human agents are available 24/7 for anything more complex.
