Refunds are not available in several situations, including where:
you have placed trades on the account;
you fail to meet Challenge or Pro objectives;
the account is terminated for a Hard Breach or Soft Breach;
you voluntarily cancel after trading activity has started;
the refund conditions for the relevant account type are not met;
you have a negative Account Refresh balance;
fraudulent activity, chargeback activity, false information, or other misuse is identified.
Refunds may also be unavailable where KYC is not completed or fails, unless Finotive decides otherwise at its discretion.
Related Terms: Sections 12.2 and 12.3.
