If you believe there is a genuine payment issue, you should contact Finotive Support first.
Unjustified chargebacks, payment disputes, or reversals are not allowed. An unjustified chargeback may be treated as a Hard Breach and can result in account termination, forfeiture of fees, permanent exclusion from Finotive services, and reporting to payment processors or relevant authorities.
Related Terms: Sections 12.5, 13.2, and 17.1.
